Revolutionizing Customer Service with Virtual Agents
Empower your business with AI-driven virtual customer service agents.
Why Virtual Customer Service Agents are Essential
Customer service is a critical touchpoint for any business. The capacity to address customer queries efficiently can greatly impact customer satisfaction and retention. However, managing high volumes of inquiries can overwhelm human agents, resulting in delayed responses and decreased service quality.
Artificial Intelligence steps in as a game-changer for this sector. Virtual customer service agents, powered by Natural Language Processing (NLP), can handle a myriad of customer interactions 24/7, sporting the ability to understand and respond to queries with human-like accuracy.
The future of customer service is being shaped by AI. By automating routine tasks, virtual agents free human staff to focus on complex inquiries, ensuring a more personalized service experience. AI-driven virtual agents not only enhance operational efficiency but also contribute to a more satisfied customer base, paving the way for long-term business success.
Why Licode is the Best Choice for Your Virtual Agent Needs
Building AI-driven virtual services shouldn’t be a daunting task. With the increased need for efficient, reliable customer interaction tools, Licode provides an intuitive platform that accommodates both technical and non-technical users.
Licode's mission is to democratize AI app development, enabling everyone, from business managers to marketers, to create and deploy powerful AI agents that meet their unique business needs.
Utilize Licode to design the perfect virtual agent. With the ability to customize interfaces, create bespoke AI models using seven different LLMs enhanced by your data, store and manage interactions seamlessly, and automate workflows, Licode stands out as the ultimate no-code solution for modern businesses.
Why use Licode
Benefits of Using Licode for Your AI-Powered Customer Service Agent
Ease of Use
Create your AI-powered customer service agent quickly without any technical expertise.
AI Model Customization
Customize AI models using your business data to better address customer queries.
Out-of-the-Box Features
Access all the necessary tools and features without additional coding or setup.
Steps to Build Your AI-Powered Customer Service Agent
- Create an account on Licode. Start by signing up to get full access to Licode’s features.
- Prepare your resources in doc, pdf, and csv formats. Gather relevant data such as FAQs, product guides, and customer data to train your AI model.
- Design the app's interface. Use Licode’s intuitive tools to develop an engaging and user-friendly agent interface.
- Customize the AI model. Tailor the virtual agent to meet your business’s specific customer service needs using Licode’s comprehensive model-building tools.
- Add extra features. Enhance the application with additional functionalities like analytics dashboards and reporting tools.
- Market your AI agent to your audience. Use targeted strategies to introduce your new virtual agent to your customers and get them engaged.
Enable AI in your app
Licode comes with built-in AI infrastructure that allows you to easily craft a prompt, and use any Large Lanaguage Model (LLM) like Google Gemini, OpenAI GPTs, and Anthropic Claude.
Supply knowledge to your model
Licode's built-in RAG (Retrieval-Augmented Generation) system helps your models understand a vast amount of knowledge with minimal resource usage.
Build your AI app's interface
Licode offers a library of pre-built UI components from text & images to form inputs, charts, tables, and AI interactions. Ship your AI-powered app with a great UI fast.
Authenticate and manage users
Launch your AI-powered app with sign-up and log in pages out of the box. Set private pages for authenticated users only.
Monetize your app
Licode provides a built-in Subscriptions and AI Credits billing system. Create different subscription plans and set the amount of credits you want to charge for AI Usage.
Accept payments with Stripe
Licode makes it easy for you to integrate Stripe in your app. Start earning and grow revenue for your business.
Create custom actions
Give your app logic with Licode Actions. Perform database operations, AI interactions, and third-party integrations.
Store data in the database
Simply create data tables in a secure Licode database. Empower your AI app with data. Save data easily without any hassle.
Publish and launch
Just one click and your AI app will be online for all devices. Share it with your team, clients or customers. Update and iterate easily.
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Don't take our word for it
I've built with various AI tools and have found Licode to be the most efficient and user-friendly solution. In a world where only 51% of women currently integrate AI into their professional lives, Licode has empowered me to create innovative tools in record time that are transforming the workplace experience for women across Australia.
Licode has made building micro tools like my YouTube Summarizer incredibly easy. I've seen a huge boost in user engagement and conversions since launching it. I don't have to worry about my dev resource and any backend hassle.
Other use cases
FAQ
How do virtual customer service agents improve efficiency?
Virtual customer service agents significantly enhance operational efficiency by automating routine inquiries and processes. These AI-driven tools can handle high volumes of customer interactions simultaneously, ensuring quick and consistent responses around the clock without fatigue. By managing simple queries automatically, virtual agents free up human resources to focus on more complex issues that require personal attention, thereby improving overall service quality. Additionally, virtual agents are capable of learning and adapting over time, which means they can continuously improve their responses and handle even more complicated tasks.
What are the challenges of creating AI-powered virtual agents?
While AI-powered virtual agents bring immense benefits, creating them can involve some challenges. The initial setup requires gathering extensive data to train the AI models accurately. Additionally, integrating with existing systems can sometimes be complex, requiring careful planning and execution. However, using a tool like Licode can simplify this process by providing a no-code platform that allows non-technical users to create and deploy virtual agents easily. Licode also offers out-of-the-box features to aid in integration and customization, reducing the technical barriers typically associated with AI development.
Can Licode help me customize my virtual agent interface?
Absolutely! Licode is designed to empower users in customizing their virtual agent interfaces precisely. With Licode's drag-and-drop interface building tools, you can create a user-friendly and visually appealing interface without needing any coding skills. This customization ensures that your virtual agent aligns with your brand identity and provides an exceptional user experience for your customers. Furthermore, you can easily incorporate additional features such as chat widgets, feedback forms, and personalized responses to enhance the agent’s interactivity and utility.
What kind of data should I collect to train my virtual agent?
To effectively train your virtual agent, it's important to collect a range of data that reflects the types of interactions your customers typically have. This includes:
- FAQs and common customer inquiries to equip the AI with basic information and responses.
- Product guides and service manuals that provide in-depth knowledge about your offerings.
- Customer interaction histories to understand common patterns and preferences.
- Feedback and survey results to improve the AI's response accuracy and quality over time.
Do I need any technical skills to use Licode?
Not at all! Our platform is built for non-technical users.
The drag-and-drop interface makes it easy to build and customize your AI tool, including its back-end logic, without coding.
Can I use my own branding?
Yes! Licode allows you to fully white-label your AI tool with your logo, colors, and brand identity.
Is Licode free to use?
Yes, Licode offers a free plan that allows you to build and publish your app without any initial cost.
This is perfect for startups, hobbyists, or developers who want to explore the platform without a financial commitment.
Some advanced features require a paid subscription, starting at just $20 per month.
The paid plan unlocks additional functionalities such as publishing your app on a custom domain, utilizing premium large language models (LLMs) for more powerful AI capabilities, and accessing the AI Playground—a feature where you can experiment with different AI models and custom prompts.
How can I monetize my AI app?
Licode offers built-in monetization tools that make it simple to generate revenue. You can create subscription plans, set up tiered access, or offer one-time payments for extra AI credits or premium features.
Monetization is powered by Stripe, ensuring secure, seamless payments. Setting up your Stripe account takes only a few minutes, so you can start earning quickly with minimal effort.
How do I get started with Licode?
Getting started with Licode is easy, even if you're not a technical expert.
Simply click on this link to access the Licode studio, where you can start building your app.
You can choose to create a new app either from scratch or by using a pre-designed template, which speeds up development.
Licode’s intuitive No Code interface allows you to build and customize AI apps without writing a single line of code. Whether you're building for business, education, or creative projects, Licode makes AI app development accessible to everyone.
What kind of experience will my audience have with the AI app?
Your app will feel like a personalized extension of your content.
Users can interact with the AI based on the resources you provide, making the experience feel like they’re engaging directly with your expertise.